Please customize the final review period, support email, and any platform-specific details before publishing. This template is written for a downloadable Excel/VBA digital product.
OCI is a digital product. Because digital files can be copied, downloaded, and stored immediately, refund requests are reviewed carefully and case by case.
A refund may be considered when the buyer experiences a material product defect, receives the wrong file, cannot access the purchased file after reasonable support efforts, or was charged incorrectly.
Buyers should contact support within 14 days of purchase to request a review. The request should include the order details and a short explanation of the issue.
Refunds may be declined for reasons such as change of mind, lack of required software, lack of Excel macro support, failure to read the product description, or requests for custom features not included in the listed product scope.
Before a refund decision is made, the seller may first offer reasonable troubleshooting steps to confirm whether the issue can be resolved quickly.
Payments and refunds may be processed through the selling platform. If the platform applies its own payment or refund procedures, those procedures may also affect the final handling of the request.
For refund-related questions, please contact: a.celikdin@gmail.com